POSITIONS VACANT

Senior Customer Service Officer (Swan Hill)


Location: Swan Hill
Tenure: Full time
Salary: $51,020.00 - $53,431.00 per annum
Closing Date: 5pm Friday July 9, 2021
Enquiries: MDAS Human Resources (03) 5018 4100

Position Description
Application Form
Job Description:
The Senior Customer Service Officer will be the first point of contact for all clients and community members of the organisation and will primarily be responsible for providing a high level of quality customer service to all persons accessing services through Mallee District Aboriginal Services (MDAS).
The Senior Customer Service Officer will assist the Coordinator Customer and Community Services in the coordination of the day to day functions of the customer service team and provide assistance and guidance to the customer service staff to ensure delivery of optimum service to our internal and external customers in a timely manner. The Senior Customer Service Officers will be responsible for a wide variety of tasks such as referring inquiries on to the appropriate service/people, maintaining records, accurately recording and forwarding messages and scheduling appointments/meetings. In addition, Customer Services Officers may be required to
relieve other areas of the organisation depending on staffing requirements.


MALLEE DISTRICT ABORIGINAL SERVICES  “Our Vision: Generations of vibrant, healthy and strong Aboriginal communities”
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MILDURA
120 Madden Avenue Mildura
Phone (03) 5018 4100

SWAN HILL
70 Nyah Road Swan Hill
Phone (03) 5032 8600

KERANG
9 Nolan Street Kerang
Phone (03) 5412 6004




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MDAS - Quality Innovation Performance Accredited
MDAS - Quality Innovation Performance Accredited